SMS Messaging Consent Policy

Overview

Continuum Training uses SMS text messaging to communicate important information with drivers, customers, and partners. This page explains how we use SMS messaging, what types of messages you may receive, and how to manage your preferences.

Types of SMS Messages

When you provide your mobile phone number to Continuum Training, you may receive the following types of SMS messages:

• Shipment and delivery notifications
• Load assignment alerts for drivers
• Schedule changes and updates
• Time-sensitive operational communications
• Account and security notifications
• Customer service responses
• System alerts and important announcements

Consent to Receive SMS Messages

By providing your mobile phone number and using our services, you consent to receive SMS text messages from Continuum Training. Your consent is not a condition of purchase or use of our services, but it enables us to provide you with timely operational updates and communications.

For drivers and employees, SMS communications are part of normal business operations and help ensure efficient coordination of transportation services.

How SMS Consent Is Collected

Drivers and staff opt in through an explicit SMS consent checkbox in the Jarvis driver onboarding and profile workflow. The checkbox is unchecked by default and must be actively selected before SMS messaging is enabled for operational updates.

The checkbox states: “I agree to receive SMS text messages from Continuum Training. Receive operational notifications including load assignments, delivery updates, schedule changes, and time-sensitive communications. Reply STOP to opt out anytime. Message and data rates may apply.”

Consent records are stored with timestamps. Users can later opt out by replying STOP to any SMS message, contacting support, or updating their profile settings.

Message Frequency

Message frequency varies based on your role and activity level:

• Drivers may receive multiple messages daily related to load assignments and updates
• Customers receive messages as needed for shipment tracking and delivery notifications
• Administrative users receive messages based on system alerts and operational needs

We strive to send only necessary and relevant messages to minimize interruptions.

Message and Data Rates

Message and data rates may apply as determined by your mobile carrier. Continuum Training does not charge for SMS messages, but your carrier may charge you for text messages and data usage according to your mobile plan.

We are not responsible for any charges you may incur from your mobile carrier for receiving SMS messages from our system.

How to Opt Out

You can opt out of receiving SMS messages from Continuum Training at any time using any of the following methods:

• Reply STOP to any SMS message you receive from us
• Reply UNSUBSCRIBE to any SMS message
• Contact our support team and request to opt out
• Update your communication preferences in your account settings (if available)

After you opt out, you will receive a confirmation message, and we will not send you further SMS messages unless you opt back in or as required for critical account or safety notifications.

How to Get Help

If you need assistance with SMS messaging or have questions about this policy:

• Reply HELP to any SMS message from us
• Contact our support team through the application
• Email us at support@continuumtrans.com
• Call our main office during business hours

Privacy and Data Protection

Your mobile phone number and SMS message content are treated as confidential information. We use Twilio, a third-party SMS messaging service provider, to send and receive text messages. We do not sell, rent, or share your phone number with third parties for marketing purposes.

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Supported Carriers

Our SMS messaging service is compatible with all major US and Canadian mobile carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. If you experience issues receiving messages, please contact our support team.

Changes to This Policy

We may update this SMS Consent Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about our SMS messaging practices or this consent policy, please contact us: